Shipping policy

Last Updated: August 17, 2026

Thank you for shopping with Gepoko. This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, processing may take longer than usual. If a significant delay affects your order, we will make reasonable efforts to notify you.

2. Shipping Destinations

Gepoko primarily ships to eligible addresses within the United States.

Shipping availability and available delivery methods will be displayed during checkout. Certain locations or products may have shipping restrictions.

3. Estimated Delivery Time

After processing, standard delivery generally takes approximately 3–7 business days, depending on the destination, carrier, product availability, and selected shipping method.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors such as:

  • Delivery destination
  • Package size and weight
  • Selected shipping method
  • Product type
  • Current shipping promotions

Any available free-shipping promotion will be displayed on our website or during checkout.

5. Order Tracking

When tracking information is available, customers may receive a shipping confirmation email containing a tracking number or tracking instructions.

Please allow some time after receiving the tracking number for the carrier's system to update.

If you have not received tracking information after your order has shipped, contact us at contact@gepoko.us.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier disruptions
  • High shipping volumes
  • Transportation interruptions
  • Incorrect or incomplete delivery information
  • Public holidays
  • Other unexpected logistical circumstances

We will make reasonable efforts to assist customers experiencing significant shipping issues.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, contact us immediately at contact@gepoko.us.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Confirm the shipping address on your order.
  3. Check with household members or others who may have accepted the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact Gepoko if you still need assistance.

For packages that appear lost in transit, contact us at contact@gepoko.us with your order number and tracking information so we can review the situation.

9. Damaged Packages

Please inspect your order after delivery.

If your product arrives damaged, contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, when appropriate

We will review the request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

If this occurs, you may receive more than one package and tracking number. Receiving one package does not necessarily mean the remaining items are missing.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to modify or cancel it. You may then need to follow our standard return procedure after delivery.

12. Returns

Shipping associated with returns is governed by our Return and Refund Policy.

Please contact us before sending a return so that we can provide the appropriate instructions.