Refund policy

Last Updated: August 17, 2026

Thank you for shopping with Gepoko. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order cancellations.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The item must be returned in its original condition.
  • The item must be unused, unworn, and free from damage caused after delivery.
  • All original packaging, accessories, manuals, labels, and included components should be returned with the product.
  • Proof of purchase or your order number may be required.

Items returned incomplete, used, damaged, or altered may not qualify for a full refund.

2. How to Request a Return

Before returning an item, please contact our customer support team:

Email: contact@gepoko.us
Phone: (857) 919-1344

Please include your order number, the item you wish to return, and the reason for your request.

Do not send a product back without contacting us first. Our team will provide the appropriate return instructions and, when applicable, the return address.

3. Return Shipping

Unless the product arrived damaged, defective, incorrect, or the return is due to an error by Gepoko, customers may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Gepoko is not responsible for returned packages that are lost in transit before reaching the designated return location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@gepoko.us.

Please provide your order number and, when appropriate, clear photos showing the issue. After reviewing your request, we will provide the available resolution, which may include a replacement, refund, or other appropriate solution.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or custom-made products
  • Gift cards
  • Items marked as final sale
  • Products that cannot be returned for health, hygiene, or safety reasons after being opened or used
  • Items damaged through misuse, improper handling, or unauthorized modification

If you are unsure whether your item is eligible, contact us before initiating a return.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges may be non-refundable unless the return resulted from an error on our part or otherwise required by applicable law.

7. Exchanges

If you need a different eligible item, size, or variation, contact us at contact@gepoko.us. Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the original item and place a new order after the return has been approved.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already shipped. If the order has shipped, you may need to follow the standard return procedure after receiving it.

9. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please allow your financial institution's normal processing period.

If sufficient processing time has passed, contact your bank or payment provider. You may also contact Gepoko so we can verify the status of the refund from our side.

10. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.